Refund policy
Return & Refund Policy
Because all of our products are custom-made to order, all sales are final.
No Returns or Exchanges
We do not accept returns or exchanges on any custom items. Each product is created specifically to your approved design, color, and specifications.
Order Approval
Once your design and color selections are approved, your order is considered final.
No changes, edits, or cancellations can be made after approval. If you would like to make changes after approval, a new order must be placed.
Defective or Incorrect Items
We only offer replacements or refunds in the case of a manufacturing defect or quality issue.
If you believe your item is defective:
- Contact us within 3–5 days of delivery
- Provide clear photos of the issue
- Include your order number
Once reviewed, we will determine if the item qualifies for a replacement or refund.
Non-Qualifying Issues
The following are not considered defects:
- Incorrect size selected by customer
- Minor color variations due to screen/display differences
- Design approved by customer prior to production
If you have any questions about your order before approving your design, please reach out—we’re happy to help ensure everything is exactly how you want it before production begins.